Missing A Test Date

Depending on the reasons for the student being unable to attend, there are several options available for students who missed their test date. If severe weather or a natural disaster prevents the student from reaching the center, it is likely the center itself will be closed, in which case the test will be rescheduled. If the test continues but the student is prevented from reaching the center, the student should contact ACT directly at (319) 337-1270 and review the available options.

Students who miss their test date for other reasons-accidents, illness, being late, not having proper ID-have a different set of options to pursue. A student can request a late test date change, either through their ACT student account or by calling (319) 337-1270; however, students should be aware that a $19 late fee and a $20.50 test change fee will be assessed if this option is pursued. Test fees themselves are nonrefundable regardless of circumstance, but students who miss their test date and decide not to reschedule can receive refunds on optional services, such as 5th and 6th college codes orders, Test Information Release and the ACT Writing Test registration.

Students who request a refund of optional services must write "REFUND" on the unused admission ticket and mail it, or write a letter including identifying information and the test date and test option selected at registration; for letters, the envelope must be marked with "REFUND" in order to be routed and processed properly. Refund requests must be sent to ACT Registration, P.O. Box 414, Iowa City, IA 52243-0414. Refunds are generally sent out within eight weeks of request and are issued in the same form in which the original payment was received.